Getting started
Plan your accounts, workflows and team onboarding.
Book a demoFrequently asked questions
Do we keep our existing email accounts?
Yes. Pulse connects to your supported Gmail and Outlook accounts, so your office can work with the addresses people already know.
What knowledge can we use for drafting?
Your office’s reference documents, policy material and previous correspondence can provide context. Review the cited passages and edit the response before requesting approval.
Who decides whether a response is sent?
For shared accounts, sending is controlled by authorised approvers. Staff can prepare drafts and request review. Personal-account sending is controlled by the account owner.
What happens to our existing casework?
Discuss your constituent records, open matters and available import formats during onboarding. Agree what will be brought across and check it with your team.
Our office has agreed to join. What happens next?
Book an onboarding session to plan your accounts, team access and first workflows. This session is for offices with a confirmed agreement.
Book onboardingCan we speak with the team?
Choose a support session for help using Public Pulse. For urgent issues, email support@publicpulse.com.
Speak with support