Introducing the Pulse Engine - smarter routing, faster responses

The Pulse Engine is the intelligence layer at the heart of Public Pulse. It automatically triages incoming correspondence, detects urgency and topic, routes items to the right staff member, and generates draft responses grounded in your office's knowledge base. Today we are making it available as a standalone capability that works across all your communication channels.

Whether correspondence arrives via email, web form, or social media, the Pulse Engine applies the same intelligent processing: categorisation, priority scoring, duplicate detection, and draft generation. Staff see a unified inbox where everything is pre-sorted and ready for action.