Connected correspondence
Work with supported Gmail and Outlook accounts, shared ownership and a connected correspondence timeline.
Public Pulse capabilitiesComplex correspondence.
Complex correspondence.
Connected intelligence.
The Pulse Engine brings your office’s knowledge, tools and people into the work of responding. From understanding an enquiry to preparing the next action, every stage stays connected.
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The Pulse Engine™
Housing enquiryShared inbox
01Constituent contextPrevious correspondence
02Correspondence timelineOne connected history
0301 / Connect
Start with the whole picture.
Bring the enquiry, the person and the previous conversation into one workspace. Give your team the context to understand what is being asked before deciding what comes next.
Explore integrationsThe Pulse Engine™
Housing enquiryShared inbox
01Constituent contextPrevious correspondence
02Correspondence timelineOne connected history
03Constituent context
Bring contact records, casework and previous interactions into the work of responding.
02 / Ground
Put evidence behind the answer.
The Pulse Engine combines semantic and keyword search, then ranks relevant passages to assemble context for drafting. Your office’s material becomes usable evidence, with citations your team can inspect.
Explore the engineKnowledge & source search
Supporting source 1
Illustrative workflow · example dataAvailable support and referral pathways.
Multi-stage retrieval
Find related meaning as well as exact terms. Prioritise relevant passages and reduce duplicate material before preparing a response.
Your sources. Your voice.
Bring reference documents, previous correspondence and account-specific guidance into a draft. Review the supporting passages and refine the wording.
03 / Coordinate
Turn a request into considered action.
Pulse AI can work across knowledge, drafting, tasks and connected tools. Plans make the work visible; approval controls keep consequential actions with the people responsible for them.
Explore the workflowThe Pulse Engine™
Find supporting sourcesOffice guidance
01Prepare a draftYour sources. Your voice.
02Review before sendingAwaiting approval
03Tools that work together
Search, prepare and organise work across supported tools using the accounts and permissions available to your office. External writes require confirmation.
Approval is part of the workflow
Staff prepare shared-account correspondence for authorised review. Personal-account sending stays with the account owner.
04 / Remember
Make the next conversation better informed.
Keep correspondence, decisions and follow-up work connected. Give the next person the history they need, and your office a clearer view of the issues reaching the team.
Explore electorate insightsThe Pulse Engine™
Correspondence timelineOne connected history
01Follow-up taskA clear owner and next step
02The next conversationContext carried forward
03Continuity across the office
Keep timelines, task ownership and constituent history together so work can move between people without starting again.
From correspondence to perspective
Explore correspondence topics alongside electorate boundaries and census layers to understand the places and issues your office serves.
Security & privacy
Advanced capabilities. Clear boundaries.
Your office’s permissions, approval responsibilities and information security remain part of the work.
Explore our Trust CenterISO certifiedISO/IEC 27001:2022
Australian storagePrimary data storage in Australia
EncryptionTLS 1.2+ · AES-256