The correspondence platform for parliamentary offices
Pulse brings every email, call, and social message into one place — triaged, drafted in your office's voice from your own policies, and routed for your team's sign-off — so each constituent gets an answer in minutes, not weeks.
Pedestrian crossing on Bell Street
There have been two near misses outside the school gate this month and parents are worried...
To respondRE: Community Road Safety Program — round 12
Thank you for your submission. Assessment outcomes will be advised by...
AwaitingMobile office dates
Hi, will the mobile office be visiting Harden again before the end of...
OpenThank you — NDIS review letter
Just wanted to say thank you to your office for following up on my...
DoneDraft submission — freight route consultation
Please find attached the draft submission for review ahead of the...
AwaitingStreetlight outage on Coleman Ave
The lights have been out for a week now, kids walking home from...
OpenMedicare rebate for regional specialists
My GP referred me to a specialist in Wagga and I was told the rebate...
To respondPetition — overtaking lanes stage 2
On behalf of our members, please find enclosed the petition of 412...
OpenVolunteering at the electorate office
I recently retired from the department and would love to help out...
DoneRE: Constituent case escalation — ref 20441
Thank you for your representation. The case has been allocated to...
AwaitingRFS trailer grant paperwork
Our brigade is trying to finalise the trailer grant before the...
OpenInterview request — Thursday breakfast
Would the member be available for a short segment on the new...
DoneOne platform for the whole office.
Everything your team touches in a day — inbox, drafting, approvals, casework, and the record behind it all.
Unified inbox
Gmail, Outlook, Messenger, phone calls, and letters in one shared queue — every item triaged, categorised, and owned by someone.
Approvals
Shared office drafts route to the right approver before they can send. One click to approve and send.
Pulse Draft
Replies drafted in your office’s voice from retrieved office or approved web sources, with evidence attached to source-backed claims.
Knowledge Library
Policies, briefs, and past answers searchable in one place — and available as grounding context when Pulse drafts.
Tasks & cases
Casework tracked to done, linked back to the correspondence that raised it.
Constituents
A living record of every constituent — what they’ve raised, and how you responded.
Sarah Nguyen
Constituent since 2023 · Bell St precinct
Analytics
Response times, volumes, and topics at a glance across the whole office.
Median response time
6.2 hrs
Explorer
Census data, boundaries, and correspondence mapped across your electorate — see where issues cluster, not guesswork.
Median Weekly Income
Census 2021
The Pulse Engine
Six stages turn incoming correspondence into work your team can review and send. Every one is built for parliamentary offices — grounded in retrieved sources where available, checked before staff decide, with primary application data hosted in Australia.
Stage 01 · Gather
Gather and normalise every channel
Every email, social message, logged call, and letter flows into a unified stream. Pulse normalises format, reconstructs threads across forwarded chains, and extracts attachments with OCR — downstream stages see a single, consistent document format.
Stage 02 · Classify
Understand what each message is about
Pulse reads every message the way an experienced staffer would — what it's about, how urgent it is, how the constituent feels, and which policy area it touches. It recognises people, legislation references, and places, so the queue arrives triaged.
Stage 03 · Retrieve
Find the answer in your own records
For knowledge-grounded replies, Pulse searches the records your office already knows — Hansard contributions, past correspondence, policy documents, and constituent records — and surfaces relevant passages even when the wording is completely different. Every retrieved passage carries its source, so staff can see where the context came from.
Stage 04 · Generate
Draft with citations, not guesswork
Pulse brings retrieved office context and, when enabled, approved web results into the drafting process. Source-backed claims carry citations, while Pulse Voice keeps the tone and structure of the address the reply will send from.
Stage 05 · Guard
Check claims before sign-off
For source-backed drafts, a groundedness check can compare the result with its sources and flag unsupported statements. Citations stay attached through review, and shared office replies require an authorised approver before send.
Stage 06 · Secure
Protect it like government data
Public Pulse stores primary application data in Australia. Approved subprocessors may process data overseas under the safeguards and disclosures in our Privacy Policy. Pulse is CASA Tier 2 assessed, compliant with the Privacy Act 1988 (Cth), and designed to meet the security requirements of parliamentary offices.
Pulse connects to your entire office
Connect your existing tools in minutes. No migration required.
Onboarding
Live in under a week
Most offices are fully onboarded within a week — Pulse manages the integrations and trains your team. ISO 27001 certification in progress, CASA Tier 2 assessed, and Privacy Act 1988 compliant.
01Integrate your channels
Integrate your channels
Connect Gmail, Outlook, phone, and social via secure OAuth. Pulse syncs your entire office, analyses for nuances, and begins building your individual office model. This spans threading, attachments, press releases, and statements — typically under an hour from login to live.
02Connect your electorate
Connect your electorate
Pulse ingests your constituent database, organisational contacts, electorate boundaries, and open case files. Every prior relationship, every open matter — carried forward automatically.
03Pulse learns your voice
Pulse learns your voice
Feed Pulse your Hansard contributions, past correspondence, policy agenda, style guides, and legislation references. It learns how your office writes — tone, structure, and the citations that matter.
04Go live
Go live
Your team is operational. Pulse drafts start flowing, approval chains are active, and every constituent interaction is tracked from first contact to resolution.