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Public Pulse
The correspondence platform for parliamentary offices · CanadaFor parliamentary offices · Canada

Government correspondence.
Connected from start to finish.
Government correspondence.
Connected.

One enquiry. Everything connected.Follow a workflow with example data
From the shared inbox to an approved response
OutlookGmailWhatsAppMetaInstagram

Works with your existing accounts

Explore integrations

Discover more ways to connect the work of your office.

Public service, connectedPerspective / People / Purpose

PulseOS brings
your office together.

Behind every enquiry is a person. Bring their correspondence, your office’s knowledge and the people who can help into one shared view.

See how it comes together
Many perspectivesOne connected office
THE PULSE ENGINE™

The work behind
every response.

A connected flow of correspondence, knowledge and decisions. Explore how the pieces work together, with your team in control.

Your existing channels

Outlook
Gmail
Microsoft 365
Meta
Emails, social messages and recorded call notes

Your voice

Tone & styleClear, considered and in your office’s voice
Approved wordingThe language your team works from
A consistent voice across your office

Your office knowledge

Housing support guideOffice guidance
Previous correspondenceRelevant history
Policy briefingApproved reference material
Your channels + your voice + your office knowledge
Within your office’s permissions

Connect the foundations of your office

Bring together your existing channels, your office’s voice and the knowledge your team works from.

CONSTITUENTS & CASEWORK

See the person.
Keep the whole story.

Connect contact records, open matters and follow-up tasks so every conversation starts with the context your office already holds.

MBMaya BennettConstituent record
CorrespondenceThe conversation
Case historyDecisions & records
Follow-upsWhat happens next
Example
ANALYTICS & ELECTORATE EXPLORER

Find the themes.
Understand the places.

Explore correspondence topics alongside electorate boundaries and census layers to understand the issues reaching your office.

Housing enquiries
North12
Harbourside7
Centre5
Illustrative districts and counts, not live electorate data

From the first enquiry to a considered response.

Understand the enquiry.
Connect the contact, history and next step.

Prepare with confidence.
Draft with the office’s supporting sources.

Respond with care.
Give the final decision to your team.

Information security. ISO/IEC 27001:2022 certified information security management.

Human oversight. Authorised approvers control shared-account sending.

Connected history. Keep correspondence and decisions traceable.

Built for the responsibility that comes with public service.

Understand our security controls, certification and approach to handling your office’s information.

Explore our security
Data location and privacy details · Canada

Discuss your office’s hosting and data-processing requirements with our team. We store primary workspace data with AWS in Sydney, Australia. Data is encrypted at rest with AES-256 and in transit with TLS 1.2 or later. Database row-level security and role-based permissions restrict access to your office’s data. Google Cloud’s Vertex AI models support email correspondence drafting. Read our Privacy Policy. For data-processing requirements, discuss your organisation’s data-processing needs with our team.

Insurance: Cyber and privacy liability, Professional liability, Public liability

The whole office, working from the same context.

shared workspacebrings togetherconnected toolsforyour teamthe people making the decisions

InboxDraftsContactsKnowledgeTasksHistory
1
shared workspacebrings together
6 connected tools
InboxDraftsContactsKnowledgeTasksHistory
foryour teamthe people making the decisions
One office. Working as one.

From the first enquiry to the final response.

Give your team a shared understanding of the work, with the tools to move it forward.

Explore Public Pulse

Shared inboxClear ownershipOne history

Connect existing accounts and manage incoming enquiries with the constituent context and ownership your team needs.

See the workflow
Public Pulse


Correspondence
DashboardCorrespondenceTasksKnowledge Library
OutlookHousing application follow-upTo respond
Core4Messages1Tasks2ApprovalsCommentsDraftsOldest first
Today
MB
From: Maya Bennett maya.bennett@example.com
To: Harbour Electorate Office

Hello Alex,

Thank you for speaking with me on Tuesday. I submitted my housing application last month and have not received an update. Could your office help me find out where it is up to?

I have attached the acknowledgement letter. I am available for a call on Friday morning if you need any further information.

Kind regards, Maya Bennett

Application acknowledgement.pdf248 KB
Alex Morgan was assigned to this correspondence 9:14 AM
Task added · Confirm consent to contact housing liaison
Add CommentDraft responseAdd Task
Example · Harbour Electorate Office

See the work move forward.

Public Pulse
Receive

From every channel

Bring incoming correspondence into one workspace, with ownership and context from the start.

Public Pulse workflow demonstration

Correspondence, knowledge and decisions. All in the same place.

Explore the platform

Connect the conversation. Manage enquiries from your existing accounts.

Public Pulse


Correspondence
DashboardCorrespondenceTasksKnowledge Library
OutlookHousing application follow-upTo respond
Core4Messages1Tasks2ApprovalsCommentsDraftsOldest first
Today
MB
From: Maya Bennett maya.bennett@example.com
To: Harbour Electorate Office

Hello Alex,

Thank you for speaking with me on Tuesday. I submitted my housing application last month and have not received an update. Could your office help me find out where it is up to?

I have attached the acknowledgement letter. I am available for a call on Friday morning if you need any further information.

Kind regards, Maya Bennett

Application acknowledgement.pdf248 KB
Alex Morgan was assigned to this correspondence 9:14 AM
Task added · Confirm consent to contact housing liaison
Add CommentDraft responseAdd Task
Example · Harbour Electorate Office

Prepare a considered response. Bring relevant sources into the draft.

Public Pulse


Correspondence
DashboardCorrespondenceTasksKnowledge Library
OutlookHousing application follow-upDrafting
Core6Messages1Tasks2ApprovalsCommentsDraftsOldest first
Today
MBMaya BennettThank you for speaking with me on Tuesday…
Alex Morgan prepared a response with 1 reference
DraftAlex Morgan10:24 AM
To MBMaya BennettCc · Bcc
Re: Housing application follow-up

Hi Maya,

Thank you for sending through your acknowledgement letter. I have added it to your enquiry so our team has the information together.

With your consent, we can contact the housing liaison team to request an update on your application. Please complete the attached consent form so we can make that enquiry on your behalf. [1]

I will give you a call on Friday morning to confirm the next steps.

Housing support guide1Office knowledge
EditRequest approval
Add CommentDraft responseAdd Task
Example · Harbour Electorate Office

Keep your team in control. Collaborate on feedback and authorise the response.

Public Pulse


Correspondence
DashboardCorrespondenceTasksKnowledge Library
OutlookHousing application follow-upTo respond
Core6Messages1Tasks2ApprovalsCommentsDraftsOldest first
Today
MBMaya BennettThank you for speaking with me on Tuesday…
Alex Morgan prepared a response with 1 reference
ApprovedApproved by Sam Taylor10:24 AM
To MBMaya BennettCc · Bcc
Re: Housing application follow-up

Hi Maya,

Thank you for sending through your acknowledgement letter. I have added it to your enquiry so our team has the information together.

With your consent, we can contact the housing liaison team to request an update on your application. Please complete the attached consent form so we can make that enquiry on your behalf. [1]

I will give you a call on Friday morning to confirm the next steps.

Housing support guide1Office knowledge
EditOpen approved draft
ST
Sam Taylor

Consent form checked. The response is ready to go.

Approved this response
Add CommentDraft responseAdd Task
Example · Harbour Electorate Office

Carry the context forward. Keep the contact, the conversation and the outcome connected.

Public Pulse


Correspondence
DashboardCorrespondenceTasksKnowledge Library
OutlookHousing application follow-upDone
Core6Messages2Tasks2ApprovalsCommentsDraftsOldest first
Today
MBMaya BennettThank you for speaking with me on Tuesday…
Alex Morgan prepared a response with 1 reference
AM
From: Alex Morgan harbour.office@example.com
To: Maya Bennett

Hi Maya,

Thank you for sending through your acknowledgement letter. I have added it to your enquiry so our team has the information together.

With your consent, we can contact the housing liaison team to request an update on your application. Please complete the attached consent form so we can make that enquiry on your behalf. [1]

I will give you a call on Friday morning to confirm the next steps.

Kind regards, Alex Morgan Harbour Electorate Office

Response sent through Outlook · 10:42 AM
Alex Morgan marked this correspondence as done
Add CommentDraft responseAdd Task
Example · Harbour Electorate Office
Getting started

Bring your office together.

Plan your accounts, workflows and team onboarding.

Explore
Support

Help when you need it.

Find support for the work your office does every day.

Explore
Security

Start your review.

Explore our certification and information security controls.

Explore

Get to know Public Pulse

Public Pulse


Correspondence
DashboardCorrespondenceTasksKnowledge Library
OutlookHousing application follow-upTo respond
Core4Messages1Tasks2ApprovalsCommentsDraftsOldest first
Today
MB
From: Maya Bennett maya.bennett@example.com
To: Harbour Electorate Office

Hello Alex,

Thank you for speaking with me on Tuesday. I submitted my housing application last month and have not received an update. Could your office help me find out where it is up to?

I have attached the acknowledgement letter. I am available for a call on Friday morning if you need any further information.

Kind regards, Maya Bennett

Application acknowledgement.pdf248 KB
Alex Morgan was assigned to this correspondence 9:14 AM
Task added · Confirm consent to contact housing liaison
Add CommentDraft responseAdd Task
Example · Harbour Electorate Office
Platform

See correspondence in context

Public Pulse


Correspondence
DashboardCorrespondenceTasksKnowledge Library
OutlookHousing application follow-upDrafting
Core6Messages1Tasks2ApprovalsCommentsDraftsOldest first
Today
MBMaya BennettThank you for speaking with me on Tuesday…
Alex Morgan prepared a response with 1 reference
DraftAlex Morgan10:24 AM
To MBMaya BennettCc · Bcc
Re: Housing application follow-up

Hi Maya,

Thank you for sending through your acknowledgement letter. I have added it to your enquiry so our team has the information together.

With your consent, we can contact the housing liaison team to request an update on your application. Please complete the attached consent form so we can make that enquiry on your behalf. [1]

I will give you a call on Friday morning to confirm the next steps.

Housing support guide1Office knowledge
EditRequest approval
Add CommentDraft responseAdd Task
Example · Harbour Electorate Office
Pulse Engine™

Prepare responses with supporting knowledge

Public Pulse


Correspondence
DashboardCorrespondenceTasksKnowledge Library
OutlookHousing application follow-upTo respond
Core6Messages1Tasks2ApprovalsCommentsDraftsOldest first
Today
MBMaya BennettThank you for speaking with me on Tuesday…
Alex Morgan prepared a response with 1 reference
ApprovedApproved by Sam Taylor10:24 AM
To MBMaya BennettCc · Bcc
Re: Housing application follow-up

Hi Maya,

Thank you for sending through your acknowledgement letter. I have added it to your enquiry so our team has the information together.

With your consent, we can contact the housing liaison team to request an update on your application. Please complete the attached consent form so we can make that enquiry on your behalf. [1]

I will give you a call on Friday morning to confirm the next steps.

Housing support guide1Office knowledge
EditOpen approved draft
ST
Sam Taylor

Consent form checked. The response is ready to go.

Approved this response
Add CommentDraft responseAdd Task
Example · Harbour Electorate Office
Trust Center

Review our security and certification

Plan your accounts, workflows and team onboarding.

Frequently asked questions

Access PulseOS

Your office, wherever you work.

Cloud web app

Open your office’s workspace in your browser. Cloud based, with nothing to install.

  • Web browserAvailableChrome · Microsoft Edge · Firefox · Safari
Open web app

Desktop apps

A dedicated app on your computer, with your office’s work close at hand.

  • macOSAvailableUniversal - Apple Silicon and Intel
  • WindowsQ1 2027x64
View desktop apps

Mobile apps

Another way into your office’s workspace when you’re away from your desk.

  • iOSAvailable (beta)
  • AndroidQ4 2026
Request iOS beta access

See Public Pulse in action.

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Government correspondence. | Canada | Public Pulse