Know what your electorate is telling you — and what the office is working on
Your inbox is the most honest polling your office has. Pulse turns real correspondence into issue intelligence — what’s rising, where, how fast the office is responding, and what the team is working on right now.
Median response time
6.2 hrs
The inbox as signal
Every message is categorised on arrival, which makes the whole inbox queryable: which issues are growing, which suburbs they come from, and what changed since the last sitting week.
Topics · this quarter
See what the team is working on
The live queue by status and owner: what’s waiting, what’s drafting, what’s sitting in approval, and who’s carrying the caseload. The office manager gets visibility without asking anyone for an update.
Status
Numbers the office actually runs on
Median response time, open backlog by status, volume by channel, throughput by staffer. The dashboard answers the office manager’s Monday questions without a spreadsheet export.
Briefings backed by evidence
When the member asks "what are we hearing about the highway?", the answer is a chart of real correspondence — with the threads one click behind it.
Dashboards you build yourself, across the whole platform
Compose dashboards from a widget library — KPI tiles with targets, turnaround per team member, overdue tasks by assignee, topic tables, charts with drill-down to the underlying rows. Not just correspondence: casework and tasks roll up too, so one screen answers for the whole office. Access-aware throughout — a tile counts what exists, but only ever shows you rows you’re entitled to see.
Median response
1.4d
Target 2d
Open backlog
38
Target 50
Overdue tasks
6
Target 0
Throughput by staffer
Overdue by assignee
Why offices choose Pulse
Sources you can inspect
Source-backed drafts include inline citations that staff can verify before review or send.
Shared sends require sign-off
AI can draft and route, but it cannot send. Replies from shared office accounts require an authorised approver; personal accounts remain owner-controlled.
Primary data stored in Australia
Primary application data is stored in Australia. Approved subprocessors and any overseas processing are disclosed in our Privacy Policy.