Every message understood on arrival
Pulse reads each inbound message the way an experienced staffer would — what it’s about, how urgent it is, how the constituent feels — and understands documents the same way. That one layer of intelligence then powers drafting, search, and analytics across the whole app.
Classified the way a staffer would
Every inbound message is categorised — enquiry, complaint, update — topic-tagged, prioritised, and sentiment-scored on arrival, with an AI summary attached before anyone opens it. The morning queue arrives triaged, and the whole inbox becomes queryable.
Status
Documents become searchable knowledge
Uploads and synced folders are OCR’d, auto-tagged, and indexed by meaning. A constituent asking about “the road outside the school” surfaces your traffic-safety submission even though it never uses those words.
Pulse AI, woven through the app
The same understanding drives everything downstream: cited drafts from your Knowledge Library, suggested tasks from an email, the catch-up digest of what changed overnight, and the topic trends on the analytics dashboard. One engine, not a bolted-on chatbot per feature.
Human control over sending
Classification and drafting prepare the work — they never initiate the send. Shared office replies require an authorised approver, personal replies remain owner-controlled, and groundedness checks can flag unsupported statements in source-backed drafts.
Dear Sarah, thank you for writing to our office about pedestrian safety on Bell Street...
For shared accounts, the send button unlocks only after an authorised approver signs off.
Why offices choose Pulse
Sources you can inspect
Source-backed drafts include inline citations that staff can verify before review or send.
Shared sends require sign-off
AI can draft and route, but it cannot send. Replies from shared office accounts require an authorised approver; personal accounts remain owner-controlled.
Primary data stored in Australia
Primary application data is stored in Australia. Approved subprocessors and any overseas processing are disclosed in our Privacy Policy.