Casework that never falls through
Tasks and cases are created where the work starts — inside the thread — linked to the constituent, owned by a staffer, and tracked to done. And when the case needs a minister, a formal representation runs through its own gated workflow.
Commitments become tasks, not memories
"We’ll chase the department and come back to you" is a task the moment it’s written. Pulse keeps the promise attached to the thread that made it, so follow-ups happen because the system remembers, not because someone does.
Correspondence timeline
Sarah Nguyen — Pedestrian crossing on Bell Street
David Chen · internal comment
@Josh can you pull the school-zone traffic counts before we reply?
Phone call logged — Sarah confirmed the near-miss dates
Emily Torres approved the reply
Reply sent — 2 watchers notified
Case files that carry their history
A case gathers its correspondence, notes, and actions in one place. When the constituent calls back in three months, anyone in the office can pick it up with full context.
Ministerial representations, done properly
The letter an MP writes to a minister on a constituent’s behalf is a first-class object, not a Word document in an email chain. Constituent authority is recorded before approval can even be requested; sign-off is always required; the letter renders on the office’s real letterhead; and a register tracks every rep against your response SLA — so the department’s clock runs visibly.
Representation — Minister for Transport
On behalf of Sarah Nguyen · office letterhead
The same governance as the inbox
Case updates sent from shared office accounts run through the approval chain like any shared reply. Casework speed never comes at the cost of a staffer bypassing office authority.
Why offices choose Pulse
Sources you can inspect
Source-backed drafts include inline citations that staff can verify before review or send.
Shared sends require sign-off
AI can draft and route, but it cannot send. Replies from shared office accounts require an authorised approver; personal accounts remain owner-controlled.
Primary data stored in Australia
Primary application data is stored in Australia. Approved subprocessors and any overseas processing are disclosed in our Privacy Policy.