One inbox and timeline for everything your office receives
Gmail, Outlook, Messenger, phone calls, and letters land in one shared queue — triaged on arrival, owned by someone, and governed by your approval rules. Built for the shape of an electorate office, not a support desk.
Every channel your constituents actually use
Gmail and Outlook via full OAuth sync, IMAP for everything else, and Messenger, WhatsApp, and Instagram DM answered two-way through the same draft-and-approve workflow. Phone calls, letters, and meetings are logged into the same timeline — so the record is the whole relationship, not just the digital half.
Shared accounts without the chaos
The office inbox, the member’s personal account, and social channels sit side by side — with account-aware rules for who can read, draft, and send on each. Shared-inbox tools give everyone the keys; Pulse maps to how authority actually works in an electorate office.
Accounts
Toggle accounts to filter your inbox
Office Gmail
office@alicehayes.example.com
Office Outlook
electorate@alicehayes.example.com
Alice Hayes MP
a.hayes@example.com · owner only
A vocabulary the whole office shares
To respond, drafting, approval requested, awaiting, done — every thread carries a live status, so the morning triage takes minutes and the office manager can see the whole queue at a glance.
Status
Constituent context on every thread
Every email lands on a constituent record, not a ticket. History, previous issues, casework, and identity sit one panel away — so the reply is informed by the relationship, not just the message.
Sarah Nguyen
Constituent since 2023 · Bell St precinct
One timeline of everything that happened
The message, the internal comment thread beside it — with @mentions, so the discussion about the reply never leaves the record — the phone call someone logged, the approval, and the send, in one chronological history. Watchers follow without owning; “assign on done” hands work on instead of dropping it. When anyone asks what happened on a piece of correspondence, the answer is on the thread.
Correspondence timeline
Sarah Nguyen — Pedestrian crossing on Bell Street
David Chen · internal comment
@Josh can you pull the school-zone traffic counts before we reply?
Phone call logged — Sarah confirmed the near-miss dates
Emily Torres approved the reply
Reply sent — 2 watchers notified
A governed inbox, not just a shared one
The unified view pairs shared office accounts with hard approval gates: anyone can draft, but only an authorised approver can send. That pairing is the difference between a support tool and a parliamentary one.
Dear Sarah, thank you for writing to our office about pedestrian safety on Bell Street...
For shared accounts, the send button unlocks only after an authorised approver signs off.
Why offices choose Pulse
Sources you can inspect
Source-backed drafts include inline citations that staff can verify before review or send.
Shared sends require sign-off
AI can draft and route, but it cannot send. Replies from shared office accounts require an authorised approver; personal accounts remain owner-controlled.
Primary data stored in Australia
Primary application data is stored in Australia. Approved subprocessors and any overseas processing are disclosed in our Privacy Policy.
Watch the whole flow
From a constituent email arriving to an approved, cited reply leaving — the demo below runs the real journey on a loop, in the same tabbed workspace staff use: a thread, a task, and a constituent record open side by side.
Pedestrian crossing on Bell Street
There have been two near misses outside the school gate this month and parents are worried...
To respondRE: Community Road Safety Program — round 12
Thank you for your submission. Assessment outcomes will be advised by...
AwaitingMobile office dates
Hi, will the mobile office be visiting Harden again before the end of...
OpenThank you — NDIS review letter
Just wanted to say thank you to your office for following up on my...
DoneDraft submission — freight route consultation
Please find attached the draft submission for review ahead of the...
AwaitingStreetlight outage on Coleman Ave
The lights have been out for a week now, kids walking home from...
OpenMedicare rebate for regional specialists
My GP referred me to a specialist in Wagga and I was told the rebate...
To respondPetition — overtaking lanes stage 2
On behalf of our members, please find enclosed the petition of 412...
OpenVolunteering at the electorate office
I recently retired from the department and would love to help out...
DoneRE: Constituent case escalation — ref 20441
Thank you for your representation. The case has been allocated to...
AwaitingRFS trailer grant paperwork
Our brigade is trying to finalise the trailer grant before the...
OpenInterview request — Thursday breakfast
Would the member be available for a short segment on the new...
Done