Shared office sends require sign-off
Approvals in Pulse are hard gates for shared office accounts, not habits. Only a designated approver can send — and every draft, change, and decision is on the record.
A shared reply cannot skip approval
Support tools score quality after the send. Pulse gates shared office accounts before it: staff can prepare the work, but only an authorised approver can commit the office to the reply.
Dear Sarah, thank you for writing to our office about pedestrian safety on Bell Street...
For shared accounts, the send button unlocks only after an authorised approver signs off.
Approvers review with the full picture
The approval view is a send summary: who it goes to, the reply, every source cited, and who drafted it. Approving takes one click precisely because everything needed to decide is on one card.
Every edit, visibly tracked
The approver sees exactly what changed between versions — a visual diff of every edit, not a fresh wall of text to re-read. Approve as-is, approve with edits, or step back through the version history to see how the draft got here.
Comparing v2 → v3
2 changesThank you for raising pedestrian safety on Bell Street. Our office has referred the crossing to the Department Department of Transport’s Community Road Safety Program, and the assessment is expected shortly within 6–8 weeks.
Changes requested, without the email chain about the email
Approvers can request changes with feedback attached to the draft itself. The revision loops back through the same gate — no side-channel, no lost context.
Emily Torres · Chief of Staff
“Add the assessment timeline before this goes out — the Department confirmed 6–8 weeks this morning.”
An audit trail built for parliament
Every approval decision is logged: drafter, approver, timestamps, and the draft history between them. When the question is "who signed this off?", the answer is one click, not an archaeology project.
Activity
Pulse drafted v1 — 4 sources cited
David Chen edited and requested approval
Emily Torres approved
Sent from office@alicehayes.example.com
Why offices choose Pulse
Sources you can inspect
Source-backed drafts include inline citations that staff can verify before review or send.
Shared sends require sign-off
AI can draft and route, but it cannot send. Replies from shared office accounts require an authorised approver; personal accounts remain owner-controlled.
Primary data stored in Australia
Primary application data is stored in Australia. Approved subprocessors and any overseas processing are disclosed in our Privacy Policy.
Watch the whole flow
From a constituent email arriving to an approved, cited reply leaving — the demo below runs the real journey on a loop, in the same tabbed workspace staff use: a thread, a task, and a constituent record open side by side.
Pedestrian crossing on Bell Street
There have been two near misses outside the school gate this month and parents are worried...
To respondRE: Community Road Safety Program — round 12
Thank you for your submission. Assessment outcomes will be advised by...
AwaitingMobile office dates
Hi, will the mobile office be visiting Harden again before the end of...
OpenThank you — NDIS review letter
Just wanted to say thank you to your office for following up on my...
DoneDraft submission — freight route consultation
Please find attached the draft submission for review ahead of the...
AwaitingStreetlight outage on Coleman Ave
The lights have been out for a week now, kids walking home from...
OpenMedicare rebate for regional specialists
My GP referred me to a specialist in Wagga and I was told the rebate...
To respondPetition — overtaking lanes stage 2
On behalf of our members, please find enclosed the petition of 412...
OpenVolunteering at the electorate office
I recently retired from the department and would love to help out...
DoneRE: Constituent case escalation — ref 20441
Thank you for your representation. The case has been allocated to...
AwaitingRFS trailer grant paperwork
Our brigade is trying to finalise the trailer grant before the...
OpenInterview request — Thursday breakfast
Would the member be available for a short segment on the new...
Done